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Case study

PLN Batam: an internal incident-reporting system that keeps the city powered

An internal information system for PLN Batam covering incident reporting, machine-repair workflows, and SLA escalation. We built the app used by field technicians and control operators to keep energy flowing.

PLN Batam (Batam, Indonesia) · 2024

EnterpriseEnergySistem Pelaporan GangguanWorkflowGIS
PLN Batam incident reporting dashboard
PLN Batam field technician
PLN Batam logo

Project context

PLN Batam keeps the island powered; every outage must be reported, acted on, and documented with a clear audit trail.

Challenge

Many asset points, field technicians, and cross-unit coordination with tight SLAs.

What we built

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Incident reporting from mobile and web with photo attachments.
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Real-time machine status and repair tickets.
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SLA dashboard for operations management.
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Audit trail for every escalation and ticket closure.

Results

Faster outage response; uniform repair documentation for internal audits.

PLN Batam: an internal incident-reporting system that keeps the city powered | LUNEXIA